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Mock Mediation: Travel Dispute - £75.00 Discounted from £75.00

This programme has been put together by Hunt ADR to demonstrate to those involved in the travel sector how a relatively simple dispute can be resolved using mediation. The programme consists of a series of videos leading viewers through the different stages of the mediation process and is purposefully kept simple so it can be used to illustrate the different stages of mediation without being too complex for those who have had no previous exposure to mediation.
Read more below!

Aims

By watching the videos on this programme you will be aware of how mediation works and how it can be used to resolve disputes in the travel sector.

Requirements

The programme has been developed so anybody involved in travel can watch and learn about mediation. You do not have to have any prior knowledge of mediation.

 

Details

Remember to check the resources section in the first module to see if there are any important attachments for you to view like model agreements and common information for the parties.

Modules you'll take on this course

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Signing the Mediation Agreement

Mediator meets each party before joint opening so they can sign the Mediation Agreement / ask questions about the process.  Not the formal start of the mediation - until the Mediation Agreement is signed by all present they are not subject to confidentiality / without prejudice or any of the other relevant rules.  

Aims

Understand that before the joint opening session the mediator meets the parties individually to sign the Mediation Agreement and answer any questions on process.

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Joint Opening Meeting

Mediator introduces parties to the rules surrounding mediation, giving them the chance to introduce their case. Mediator speaks more than at any other time during the day. 

Aims

Take note of the pace the mediator has set, he does not fluctuate from this during the mediation, always remaining calm and focussed on the parties and their needs.

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Exploration Meeting One with Alice Best

Building rapport with Alice. Notice how much talking Alice does. Mediator asks questions to get answers from Alice to help her relax into the mediation. Notice how the mediator goes back to asking questions about Alice / Best Travel when she starts talking more about the case and Stelios.  

Aims

Rapport building (exploration) session. 

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Exploration Meeting One with Stelios Plevri

Mediator spends time building rapport with Stelios. Notice how much talking Stelios does – mediator asks questions to get answers from Stelios and to help him relax into the mediation. Stelios has less experience of mediation and is therefore asking more technical questions than Alice did.

Aims

Rapport building (exploration) session. 

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Exploration Meeting Two with Alice Best

Mediator lets Alice vent her anger towards Stelios before instilling doubt into Alice’s view of her case and looking to the future if the case settles today at mediation. At the end of the session the mediator gives Alice some ‘homework’ around considering what an offer could look like.

Aims

How exploration ends and discussions move on to development of offers.

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Exploration Meeting Two with Stelios Plevri

Mediator asks Stelios to look at barriers to settlement as he instils doubt before raising back up again when looking at the future without dispute. The mediator also starts to work with Stelios on what an offer could look like, with some reality and SMART testing and there is a discussion around whether now is the right time to take that offer.

Aims

Demonstrates movement from exploration to bargaining.

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Bargaining with Alice Best

Alice is asked for thoughts on how the dispute could settle, working through options, including a challenge on whether an offer made purely to make Stelios feel awkward is really a good faith offer! Becomes clear in this session that Alice is as concerned about the relationship and ensuring that issues like these don’t arise again as she is about money.

Aims

Mediator goes over any proposed offers carefully to make sure he has them right, giving Alice the opportunity to correct him.

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Bargaining with Stelios and taking the offer to Alice

The pace quickens as mediator works with Stelios on taking an offer to Alice. Mediator delivers an offer to Alice explaining it clearly and we see how Alice then breaks that down to come up with a counter-offer for the mediator to take to Stelios.

Aims

Notice how the mediator goes over any proposed offers carefully to make sure he has them right and give Stelios the opportunity to correct him and also for the mediator to question for clarity.

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Closing the mediation (with a recorded settlement)

Negotiations continue until agreement is reached. See the mediator doesn’t rush to fill gaps when Stelios is thinking, but instead keeps silent so Stelios can consider for himself what he is going to do next. The final scene is typical, parties do not tend to hang around especially if they have a boat to catch!

Aims

Mediator records details on the settlement agreement which must be done as there are no solicitors present.

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Add to your basket and start learning for just £75.00 Discounted from £75.00

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